Shefali Shah Shome Slam Air India Over Extended Flight Delays

X (formerly Twitter) has become a popular outlet for celebrities to voice their frustrations over service issues, and recently, actress Shefali Shah took to the platform to express her displeasure with Air India.

Shefali Shah's Complaint Against Air India

On Wednesday, Delhi Crime actress Shefali Shah shared her frustrating experience with Air India after her flight (AI 866) was stuck on the runway for over two hours due to a "technical glitch." In her post, Shah explained that passengers were denied permission to deplane despite the long delay.

She tweeted, "Our @airindia flight AI 866 has been sitting on the runway for more than 2 hours due to a technical issue, which, according to the staff, will take another hour to resolve. We're just asking to deplane and get our luggage so we can move on. Please, don’t test our patience."

Air India’s official X account responded to Shah's complaint, saying, "Dear Ms. Shah, flight AI 866 is delayed due to technical reasons. Our team at the airport is assisting passengers during this unexpected situation. Thank you for your understanding."

Tillotama Shome's Frustration

This incident follows actress Tillotama Shome's criticism of the same airline for an almost 9-hour delay on her flight to Heathrow. On October 6, Shome tweeted, "@airindia flight to Heathrow. Initially delayed from 5:15 am to 10 am, with no notice or updates. When we reached out to the airline, all we got was an apology but no solution. No accountability whatsoever."

Shome later tagged the Directorate General of Civil Aviation (DGCA) in a follow-up post, sharing her frustration over further delays. She wrote, "Flight AI 129 to Heathrow is now delayed from 5:15 am to 1:30 pm. No updates were provided, no accommodation was arranged, and no alternative flights were offered. Our luggage is already checked in. Is this legal? How are we being compensated?"

These incidents have sparked public conversations about airline accountability, passenger rights, and the increasing use of social media to highlight customer service issues.